Shipping Policy

We ship to addresses in the United States.

Processing time

Orders are packed and handed to the carrier within 1–3 business days.

Delivery estimate

Estimated delivery is 7–10 business days from your order date for the contiguous 48 states. Orders ship from our fulfilment partner's warehouse and may arrive in more than one package. Alaska, Hawaii, PO boxes and APO/FPO addresses may take longer. Delivery estimates come from the carrier and are not guaranteed.

Cost

Standard shipping is free on every order.

Tracking

A tracking number is emailed as soon as your label is created. You can also use our tracking page.

Package Protection add-on

if your package is lost in transit, stolen after delivery or arrives damaged, we reship it free. Report damage within 7 days of delivery, and loss or theft within 14 days of the delivery date (or of the expected delivery date if it never arrives). One reship per order.

Delays and lost packages

If tracking has not moved for 7 business days, email [email protected] with your order email. We will reship or refund — your choice.

Damaged items

Email us within 7 days of delivery with a photo of the damage and the packaging, and we will reship the damaged item free.

Marked delivered but not received

Carriers sometimes scan a package as delivered a day early, so please wait 48 hours and check with neighbors, mailroom staff and around your property. Then email us and we will open a trace with the carrier. If you bought Package Protection, we reship right away. Without Package Protection we cannot reship or refund a package the carrier confirms was delivered to the address entered at checkout, but we will help with the carrier claim.

Wrong address

Please check your address at checkout. Email us within 12 hours of ordering and we will correct it before it ships. Once an order has shipped to the address you entered, we cannot reship it free if that address was wrong or incomplete.