Returns & Refunds
60-day money-back guarantee
Try your order for 60 days from the delivery date shown in tracking. If you are not happy with it, email [email protected] within that window and we will refund what you paid for your products. Shipping was free, so there is nothing else to deduct.
How to ask for a refund
Email us from the address you used at checkout, or include your order email or payment ID. We reply within 24 hours (Mon–Fri). We may ask what went wrong so we can improve, and for a photo or short video if the item is not working.
Keep it or send it back
For most orders you can keep the item and we refund you without a return. For larger orders, repeat requests, or when a request doesn't match our records, we may ask you to send the items back first; if so we email you a prepaid return label before you ship anything, and refund as soon as the carrier scans the package. Some customers prefer to keep the item for a partial refund; if you would like that, just say so. A full refund is always available within the guarantee terms.
Guarantee terms
- The guarantee covers orders you have received. Packages lost in transit or marked delivered but not received are handled under our Shipping Policy.
- One money-back guarantee per customer. After a guarantee refund, later orders are still covered by our shipping policy, but not a second money-back guarantee.
- Package Protection is refunded only if no reship claim was made on the order.
- We may decline requests we reasonably believe are fraudulent or abusive, such as requests for an order placed by someone else, for items that have been resold, or repeated requests across different names, emails or addresses. We may also decline future orders from those customers.
Refund timing
Approved refunds are issued to the original payment method within 2 business days. Your bank may take 5–10 business days to post it.
Defective items
If your order arrives not working, or stops working within the 60-day guarantee window, email us with a photo or short video and we refund you under the guarantee above.
Please contact us before disputing a charge
Your statement shows WHOP*FUEGOPETS. If you do not recognize a charge or have any problem, please email us first — we resolve almost everything the same day, and a refund from us is faster than a bank dispute. If a charge is disputed, we share our order, tracking, delivery and email records with the payment processor and your bank, including any refund already issued.
Nothing in this policy limits rights you have under applicable consumer law.